![]() You may order light snacks from the Sushi Bar. We hope to have the opportunity to welcome you back in the future and provide you with the high level of service you should expect from us.The lobby Bar offers your favorites cocktails with a designated smokingĪrea. We appreciate your honesty as it helps us improve our guest experience. I will personally address this issue with our front desk team to ensure all our staff members are consistently providing the friendly, attentive service we are known for. Please accept our sincere apologies for any inconvenience or discomfort caused. Providing excellent customer service is a top priority for us, and it's disappointing to learn that we did not meet this standard in your interaction. However, I am concerned to hear about your experience with the service at check-in. We're pleased to hear that you found our hotel to be good value for money, as we strive to provide our guests with a high-quality experience at a reasonable price. C., Thank you for sharing your feedback on your recent stay with us. Sincerely, Andree Lopez Front Office Supervisorĭear Mr. ![]() We hope to have the opportunity to welcome you back in the future and provide a stay that truly meets your expectations. Your comfort and satisfaction are very important to us, and we appreciate you bringing these issues to our attention. Please contact our front desk at (3…, and we will ensure that your receipt is sent to you without further delay. Regarding the receipt for your stay, I understand the importance of receiving this promptly. This is certainly not the level of service we aim to provide, and I assure you that steps will be taken to improve in these areas. I also apologize for the bathroom's outdated state and the inconsistency in the cleaning of your room, especially with the bed not being made properly. I have passed on these points to our maintenance and housekeeping teams for immediate attention and resolution. The malfunctioning light switch, the issues with the safe deposit box, and the lack of guidance or brochures for our hotel facilities are all concerns that we take seriously. I am sorry to hear about the series of issues you encountered, which certainly do not reflect the high standards we strive to uphold. ![]() Q., Thank you for providing detailed feedback on your recent stay with us. I hope we have the opportunity to welcome you back in the future and provide a stay that not only meets but exceeds your expectations. We value your patronage and feedback, as it is crucial in helping us improve our guest experience. However, I understand how this change might not meet the preferences of all our guests, and we appreciate your perspective. Regarding the minibar, or lack thereof, we've transitioned to providing empty mini-fridges to give guests the flexibility to store personal items. I have forwarded your comments to our housekeeping team for immediate review and action to ensure our rooms meet the quality and comfort our guests expect. Providing a comfortable and restful night's sleep is a fundamental part of our service, and clearly, we have fallen short in this aspect. I am particularly sorry to learn about the condition of your room, especially the bedding and mattress issues. It's concerning to hear that your recent experience did not live up to the high standards we've established and that you previously enjoyed. C., Thank you for returning to the Pullman Miami Airport and for taking the time to share your feedback.
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